CASE STUDY

e-Learning QA for Animated Corporate Courses

Comprehensive QA and real-user validation enabled the seamless launch of storified, animation-rich courses across diverse platforms, while targeted feedback refined content flow and improved learner engagement.

E-LEARNING

ABOUT THE CLIENT

Ensuring Flawless Delivery of Story-Driven Corporate Learning

A corporate learning provider is prepared to launch interactive courses on management, etiquette, and time management. With rich animations and branching quizzes, the modules required flawless visuals, reliable functionality, and consistency across platforms. A dedicated QA team worked closely with developers and animators to resolve issues early and integrate real-user feedback before release.

HIGHLIGHTS

300+

Defects logged

Real learners’ feedback

Real-user facial-expression insights drove micro-interaction tweaks
Visual balance checks improved representation and clarity
Tester-designer pairing cuts fix times by 60%

Tools we Used

PROBLEM STATEMENT

Ensuring Reliable Visual Experiences Across Contexts

Despite their visual appeal, the courses presented complex testing challenges; animations could break on specific devices, interactive elements risked inconsistent behavior, and performance varied across environments. Ensuring accessibility, consistency, and clarity required specialized QA to uncover defects, validate functionality across platforms, and interpret user feedback. Without thorough testing, the learning experience and launch quality were at risk.

OUR SOLUTION

Practical Testing with Real Learner Feedback

Performed walkthroughs of completed modules to identify usability issues
500+ scenario-specific test cases for quizzes and interactions
Tested across 24 device-browser combinations using BrowserStack
Recorded real users (matched to course types) reacting to modules
Applied a “visual clarity” checklist for consistency and appeal

What we did?

Persona-Based Validation

Real-User Validation

Functional QA Coverage

Cross-Device Compatibility

Persona-Based Validation

For each course, we created detailed learner personas aligned with the story context, such as a new parent or a person working from home. Testers used these personas as a reference while testing the modules to validate the realism and relevance of decision points, dialogues, and outcomes. This approach helped uncover inconsistencies and ensured scenarios aligned with the expectations and experiences of the target audience.

Real-User Validation

Fifty professionals tested role-specific modules developed for first-time managers navigating task management challenges. Sessions were recorded to capture hesitation points, missteps, and disengagement cues. Metrics like task completion, decision accuracy, and reaction time were used to recommend UX and flow improvements based on authentic user behavior.

Functional QA Coverage

Each course was thoroughly tested to verify the accuracy of interactions, navigation flow, and quiz functionality. We validated branching logic, button responses, and progress tracking to ensure learners could move through content as intended. Grammar, tone, and dialogue were also refined to maintain professionalism and preserve the impact of each module’s core message.

Cross-Device Compatibility

Courses were tested on Chrome and Safari across Android, iOS, Windows, and macOS to ensure consistent performance. We validated animations, interactive elements, and media playback for responsiveness and stability across devices. Differences in rendering, touch response, and UI alignment were flagged and fixed for a seamless learner experience.

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