CASE STUDY

Accelerated QA for Hospital Management Systems

In a high-pressure timeline, our QA team stabilized a complex hospital system, validating critical healthcare workflows and ensuring seamless functionality across departments. This accelerated effort improved system reliability, enhanced user experience, and built client confidence ahead of launch.

HEALTHCARE

ABOUT THE CLIENT

Digital Health Solutions Provider

The client is a healthcare technology provider offering digital solutions for hospitals and clinics. Their flagship product is a Hospital Management System (HMS) designed to streamline key operations such as appointments, billing, ward management, and patient follow-ups. The client supports healthcare institutions focused on operational efficiency and compliance readiness.

HIGHLIGHTS

100%

Functional coverage

210+

Issues identified

Built robust client confidence pre-launch
Improved UI/UX for healthcare workflows
Initiated long-term QA collaboration discussions

Tools we Used

PROBLEM STATEMENT

Tight Deadlines & Complex Workflows

The hospital management platform neared launch with unresolved issues, including broken user flows, data sync problems, and record update failures. Limited documentation and strict compliance added to the complexity. The QA team worked under tight deadlines to ensure stability, data integrity, and a seamless user experience.

OUR SOLUTION

QA Sprints, Shift-Left, and Embedded Communication

Agile, daily QA sprints aligned with developer cycles
Immediate bug fixes through real-time developer collaboration
Detailed test sessions are mapped daily to new builds
Jira dashboards and Google Sheets for transparent progress tracking
Visual bug reporting using ScreenRec
UI/UX validations via Figma and workflow clarity with Lucidchart

What we did?

Domain-Driven Test Planning

Business Rule & Constraint Testing

Data Integrity & Persistence

Real-Time Defect Cycles

Domain-Driven Test Planning

We focused on real-world hospital workflows, including registration, appointments, scans, bed allocation, discharge, and billing. Tests were designed around key user roles like doctors, nurses, and admins to validate access controls and actions. Medical data handling was reviewed to prevent leaks, ensure compliance, and maintain accuracy during patient navigation or switching.

Business Rule & Constraint Testing

We validated rule-driven logic such as age limits for pediatric care, overlapping appointments, and ward transfer constraints. Concurrent scenarios like editing patient records during inter-department transfers were manually tested to uncover real-time sync issues and ensure system reliability under realistic operating conditions.

Data Integrity & Persistence

We ensured consistent data flow across modules, and updates in billing were accurately reflected in patient records, ward details, and follow-up screens. Form-level validations were performed to check required fields, dropdown options, and default values, minimizing the risk of inaccurate or incomplete medical record entries during patient interactions.

Real-Time Defect Cycles

We reported over 210 issues with clear reproduction steps, annotated screenshots, and screen recordings. This detailed reporting enabled the development team to quickly identify root causes and apply fixes within hours, significantly accelerating the QA feedback cycle and reducing the risk of regressions in critical healthcare workflows.

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