CASE STUDY

Strategic QA for IAM Platform Reliability

Effort focused on uncovering hidden identity, access, and authentication risks, ensuring the platform met security expectations before release through disciplined, high‑coverage manual testing.

Enterprise SaaS

ABOUT THE PROJECT

End-to-End Testing for Secure Access Application

A web-based application was developed in the Identity and Access Management (IAM) domain, focusing on secure user authentication, access provisioning, and identity lifecycle control. Manual and performance testing were conducted by a single QA resource across Agile sprints. The goal was to validate access rules, MFA, and RBAC logic, ensuring the platform’s security and stability ahead of its enterprise rollout.

HIGHLIGHTS

400+

Bugs reported

1400+

Test cases executed across core modules

Load testing simulated 10,000+ concurrent users
Increased confidence in product stability
Access control gaps and shadow IT risks were mitigated pre-launch

Tools we Used

PROBLEM STATEMENT

Critical Identity Gaps in Pre-Release Web Application

During early testing, the platform exhibited numerous access and identity issues: overly permissive roles, missing RBAC enforcement, active orphaned accounts, weak authentication, and ineffective password controls. Lifecycle delays, poor logging visibility, and lack of compliance readiness added to the risk. These gaps required rigorous manual validation, rapid defect triaging, and close coordination with development teams under tight timelines.

OUR SOLUTION

Manual Testing to Fortify Access Controls and User Management

Detailed test cases were created to validate access flows and permissions
Over 400 access and identity defects were reported and tracked
Orphaned accounts and deprovisioning failures were simulated
JMeter scripts were designed for load testing up to 10K users
Compliance gaps were highlighted through traceability audits
Identity module integration was manually verified across builds

What we did?

Secured Role Assignment

Streamlined Identity Lifecycle

Enhanced Auth Controls

Improved Visibility Audits

Secured Role Assignment

User roles were thoroughly validated to identify privilege escalation issues. RBAC logic was tested to ensure access was granted strictly based on defined roles. Unauthorized access paths were uncovered and documented. By doing so, overly permissive configurations were eliminated, and the principle of least privilege was enforced consistently across the platform, improving access control reliability.

Streamlined Identity Lifecycle

End-to-end lifecycle events such as onboarding, role changes, and offboarding were simulated to detect provisioning delays and deprovisioning failures. Manual processes were examined, and inconsistencies were highlighted. Orphaned accounts were identified, and automation needs were prioritized. Through this approach, gaps in identity lifecycle management were exposed, allowing improvements to be proposed and the risk of human error to be reduced.

Enhanced Auth Controls

Authentication scenarios, including password-only and multi-factor methods, were tested to reveal security gaps. Session behavior, fallback logic, and error handling were validated. Weak authentication dependencies were uncovered, and missing enforcement mechanisms were reported. As a result, the platform’s resilience against credential compromise was increased, and consistency across all user login flows was ensured before the product’s release.

Improved Visibility Audits

System logs and audit trails were reviewed to verify identity and access event tracking. Gaps in logging were discovered and documented. Cross-referencing user activity with log records was performed to assess monitoring completeness. Centralized visibility was recommended, and compliance readiness was enhanced through improvements to log configurations and tracking mechanisms across the platform’s architecture.

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