CASE STUDY

Driving Telecom QA with Seamless Automation

We automated testing for a telecom app across web, mobile, and API layers, improving regression efficiency and reducing manual efforts.

TELECOM

ABOUT THE PROJECT

Comprehensive Testing for Telecom Customer Experience Platform

The client, a major telecom operator, required testing support for a customer-facing application suite across web, mobile, and backend APIs. The web app facilitated user onboarding, while backend APIs managed timed account activations. Once activated, users accessed a mobile app to manage services like recharges and data usage. Automation and manual testing were executed over three months by a dedicated team of three, with regular builds validated via Jenkins pipelines to ensure release stability./p>

HIGHLIGHTS

70+

API endpoints validated

95%

Functional test case coverage achieved

6x daily automated test runs via Jenkins
Faster validation of critical workflows
Improved stability via build-based planning

Tools we Used

PROBLEM STATEMENT

Regression Testing Challenges in Multi-Platform Telecom Application

The client aimed to streamline testing of a complex telecom application used for customer onboarding and service management. With frequent unstable builds and coordination gaps between teams, maintaining test execution timelines and ensuring platform-wide coverage was challenging. Manual testing was time-consuming, especially during regression cycles, necessitating a scalable automation solution that could cover web, mobile, and API components uniformly.

OUR SOLUTION

Unified Automation Framework and Agile Testing Approach

Developed a unified test automation framework covering web, mobile, and APIs
Scheduled test runs on Jenkins every 6 hours for continuous validation
Focused on test case–driven execution for full functional coverage
Adapted test planning around stable build windows
Improved team coordination through regular sync-ups with client and dev teams
Integrated Allure and Extent Reports for detailed visibility

What we did?

Built Unified Framework

Executed Test Cycles

Enhanced Team Coordination

Delivered Visual Reporting

Built Unified Framework

We created a scalable and maintainable automation framework capable of handling test cases across web, mobile (iOS & Android), and APIs. By integrating tools like Selenium, Appium, and Postman within the same framework, we ensured consistency and minimized maintenance overhead. This approach streamlined updates and allowed for centralized control over test execution, regardless of the platform.

Executed Test Cycles

Functional testing covered user onboarding, activation, and service usage flows. Regression testing was prioritized using automation to repeatedly validate stable features. Frequent Jenkins-triggered test executions allowed timely detection of issues. Despite unstable builds, we focused on validating core workflows during windows of stability, keeping project momentum intact.

Enhanced Team Coordination

With frequent communication lapses and unstable builds affecting progress, we established regular check-ins with the client and development teams. This helped us stay aligned on build availability and test priorities. We also tracked and escalated defects systematically, ensuring prompt resolutions and better preparedness for each test cycle.

Delivered Visual Reporting

Reporting was enhanced using Allure and Extent Reports, providing detailed dashboards for every test run. This improved transparency for stakeholders and enabled faster root cause analysis. The client praised the clarity and structure of the reports, noting the value of consolidated visibility across platforms.

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