Automation Testing for a Salesforce Application
Innovative Roadside Assistance
With over 30 years of experience, this company provides advanced mobility and roadside assistance for automotive brands. Using Salesforce CRM, they manage leads and customer interactions efficiently. Their tech-driven platforms offer real-time support for customer care and emergency assistance, tailored to each brand’s needs. Their focus on premium service and efficiency has made them a trusted partner for top automotive manufacturers, enhancing customer experiences with innovative solutions.
Test Cases Automated
Years partnership
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Enhanced User Data Validation for Roadside Requests -
Accurate Service Limit Calculations -
UI and API Performance Testing
Tools we Used
The Need for Automation Testing
Comprehensive Automation Testing
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Developed a tailored automation framework using Selenium -
Covering over 200 key Salesforce application functionalities. -
Automated email validation processes using disposable email services for test scenarios. -
Created calculation scripts for precise service limit validations within the Salesforce application. -
Established a regression test suite for faster and more reliable deployments. -
Implemented performance testing for UI and API to ensure stability under varied conditions.
What we did?
Designing Automation Test Scenarios 
Identifying Performance Bottlenecks 
Ensuring Data Accuracy in Salesforce 
Release Support with Continuous Integration Designing Automation Test Scenarios
We developed a wide range of test cases targeting core Salesforce application features, including lead management, data validation, and service processes. Test cases were categorized by priority, each with clear expected outcomes and detailed steps to validate critical functionalities. This structured approach allowed early detection of bugs, particularly high-priority issues, ensuring the platform's overall stability and reliability.
Identifying Performance Bottlenecks
Performance testing was carried out by gradually increasing the number of concurrent users accessing the application. The initial load was set at 50 users, which was then incrementally increased to 100, 150, 200, and beyond until the maximum capacity of the system was identified. This approach allowed for the identification of the threshold for maintaining stability and the detection of any potential performance bottlenecks.
Ensuring Data Accuracy in Salesforce
When a user raises an issue, a "card" is created by an agent to track the problem. The required information is automatically retrieved from the database using a unique ID. The process, including data verification with Salesforce Inspector, is fully automated using Selenium to ensure the correct details are displayed. This automation helps ensure data accuracy and reliability, even as the number of users increases.
Release Support with Continuous Integration
Our QA team provided dedicated support throughout the release cycles, executing multiple rounds of regression and manual testing for the application. We ensured each deployment met high standards, offering real-time assistance to resolve last-minute issues. This ongoing support guaranteed smooth, reliable launches, reducing the risk of post-release bugs and ensuring a quality user experience for Xperigo.
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