CASE STUDY

Enterprise-Grade Testing for EdTech Platform

A mission-driven EdTech provider partnered with us to implement rigorous accessibility, content, and functional testing, enhancing the inclusivity, usability, and compliance of their web-based learning platform across K–12, higher education, and workforce training segments.

E-LEARNING

ABOUT THE CLIENT

Enhancing Accessibility in EdTech

The client, a leading EdTech provider, needed rigorous manual accessibility, content, and functional testing for their online learning platform. We tested both new and existing courses to ensure WCAG 2.1 A and AA compliance. Using industry-standard tools, manual checks, and content validation practices, we helped deliver an inclusive, high-quality, and legally compliant learning experience for all users

HIGHLIGHTS

50+

Courses

100%

Accessibility Compliance

Accelerated QA integration, reducing release cycles
Proactive resolution minimized post-launch costs
Enhanced platform accessibility significantly improved the user experience

Tools we Used

PROBLEM STATEMENT

Resolving Critical Accessibility & Content Issues

The client encountered major issues during a critical course rollout; users reported broken navigation, poor semantic and heading structure, missing ARIA labels, and inconsistent instructional content. These issues led to high dropout rates among learners with disabilities. Competitor analysis showed that rival platforms had already implemented stronger accessibility and content practices, creating urgent pressure to close the compliance and usability gap.

OUR SOLUTION

Rapid Shift-Left QA Intervention Strategy

Conducted competitor benchmarking, accessibility audits, and content reviews.
Used advanced testing tools to quickly identify issues.
Performed manual reviews on key functionalities and content clarity.
Collaborated with developers to fix semantic and ARIA errors.
Executed manual functionality testing across user flows.
Introduced an accelerated sprint cycle for ongoing QA integration.

What we did?

Advanced Functional Validation

Assistive & Content Accessibility

Enhanced Usability Testing

Content Quality Validation

Advanced Functional Validation

We simulated real user scenarios to uncover hidden performance issues and broken workflows. Functional QA testing helped improve course interaction quality and increased course completion rates.

Assistive & Content Accessibility

We manually tested course content using real assistive technologies like screen readers and keyboard-only navigation to simulate real user experiences. Our checks ensured that learners using tools like JAWS or NVDA could fully navigate and interact with content. We addressed issues related to focus order, labeling, and color readability, making the platform more usable and inclusive for individuals with visual or motor impairments.

Enhanced Usability Testing

Through intensive usability testing, we identified navigation hurdles and user experience barriers hindering effective learning. Our proactive testing approach involved user persona simulations, uncovering hidden pain points, and rectifying them rapidly. These targeted improvements enhanced user engagement and significantly reduced dropout rates, elevating overall platform usability.

Content Quality Validation

We conducted meticulous content testing across all courses to validate grammar, readability, terminology consistency, and instructional clarity. This included verifying alt text descriptions, link accuracy, and multimedia captions. Our efforts ensured content was not only accessible but also educationally coherent, aligned with learning objectives, and free from ambiguity providing a seamless and inclusive learning experience for all users.

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