CASE STUDY

Improving Debt Recovery Efficiency Through Scalable QA Solutions

A hybrid application was enhanced to manage and automate large volumes of NPA debtor records, enabling accurate handover to collection agencies while improving compliance, operational efficiency, and testing reliability across platforms.

FINTECH

ABOUT THE CLIENT

Driving Smarter Debt Recovery with Technology

The client, a US-based provider of technology-driven solutions, helps collection agencies manage debtor records transferred from banks. Their platforms streamline account handling, ensuring accurate record-keeping, compliance, and efficient workflow automation, enabling agencies to effectively manage collections and meet regulatory requirements.

HIGHLIGHTS

500+

debtor records managed

100K+

automated transactions monthly

Concurrent processing enabled across web and desktop platforms
Automated file validation, mapping, and updates
Scalable testing framework for real-world scenarios

Tools we Used

PROBLEM STATEMENT

Challenges in Modern Fintech Operations

The project faced significant testing challenges due to the scale and complexity of a dual-platform system (desktop and web). It needed to handle unstructured bank file formats, sync large datasets, and support real-time operations. Ensuring seamless workflows, data integrity, and performance—especially during background tasks—added complexity. Traditional testing struggled to keep up with the rapid deployment needs.

OUR SOLUTION

Smart, Scalable Testing for Complex Workflows.

Designed real-world test data models to reflect actual user scenarios
Simulated bulk file uploads in a controlled test environment.
Aligned test cases with actual business workflows for relevance.
Enabled progressive rollout testing to reduce go-live risks.
Delivered real-time QA dashboards for faster defect resolution.

What we did?

Unified Testing for Web& Desktop

Automated File Management

CI/CD & Scalable Test Suite

Stakeholder Collaboration

Unified Testing for Web& Desktop

Developed an integrated framework to test both web and desktop applications simultaneously, ensuring smooth operation and performance across platforms. This approach minimized workflow disruptions, enhanced the reliability of cross-platform interactions, and ensured consistent behavior across different environments and user scenarios.

Automated File Management

Implemented automation to handle unstructured bank file formats, automatically extracting, organizing, and tagging files to reduce manual errors. This streamlined the process, ensured faster and more accurate file handling across systems, improved traceability, reduced redundancy, and maintained compliance with internal and external regulatory requirements.

CI/CD & Scalable Test Suite

Integrated testing into CI/CD pipelines, allowing for faster, quality-driven releases, and built a resilient test suite with adaptive, self-healing scripts for better coverage. This ensured continuous testing with minimal manual intervention, improved deployment confidence, increased visibility, enhanced traceability, and accelerated the rollout of secure, high-quality features.

Stakeholder Collaboration

Collaborated closely with stakeholders in regular meetings to review project progress, suggest modern solutions, and align the project with emerging trends to drive continuous improvement. This fostered a proactive approach, encouraged early feedback, aligned priorities, improved communication loops, and enabled timely adjustments to meet evolving goals.

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