Improving EV Companion App Reliability
Ensuring Reliable EV App-to-Vehicle Connectivity
The client’s companion mobile app played a critical role in controlling, monitoring, and securing their electric scooters. As the product was already in production, the objective was to validate real-world behavior rather than theoretical functionality. Our engagement focused on assessing functional accuracy, device compatibility, vehicle interoperability, and the overall user experience. In parallel, we benchmarked the app against competitor vehicles to provide actionable insights into feature parity, usability gaps, and monetization opportunities, helping the client refine both current and future product roadmaps.
Defects identified
Device combinations
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Clear UX and discoverability improvements identified
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Competitive benchmarking enabled data-backed decisions
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Improved app reliability and vehicle connectivity
Tools we Used
Inconsistent Real-World EV App Performance
Data-Driven, Real-World Testing & Benchmarking
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Designed detailed interoperability and feature-specific checklists
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Conducted real-world vehicle testing under varied conditions
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Measured time, distance, and effort for critical user scenarios
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Performed UI/UX audits and user journey mapping
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Interviewed real EV users to validate findings
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Benchmarked features and experiences against competitor vehicles
What we did?
Vehicle App Interoperability
Multi-Device Compatibility
User Journey Optimization
Competitive Experience Benchmarking
Vehicle App Interoperability
We tested the companion app by actively pairing it with electric scooters and executing real-life scenarios such as geo-fence breaches, speed-limit violations, fall detection, vehicle movement while parked, and SOS triggers. Each feature was evaluated not only for correctness but also for consistency and reliability across repeated executions. Intermittent issues were tracked separately to reflect real-world instability that traditional functional testing often misses.
Multi-Device Compatibility
Testing was carried out on real devices covering five generations of Android (8–15) and iOS (14–18). This ensured compatibility with older devices still widely used by customers. Device-specific behaviors, OS-level permission handling, Bluetooth stability, and background app behavior were closely observed and documented to help the client maintain broad market accessibility.
User Journey Optimization
We mapped complete user journeys for key actions such as first-time pairing, auto-reconnect, security alerts, and feature discovery. Each journey was measured by the number of steps, clarity of actions, and time taken to achieve the goal. UI touchpoints were audited for visibility and ease of access, while real users were asked to perform scenario-based tasks to validate discoverability and intuitiveness.
Competitive Experience Benchmarking
Real EV users were interviewed to uncover long-term pain points and validate proposed improvements. In parallel, competitor vehicles and apps were evaluated using the same criteria to establish benchmarks. This enabled a SWOT-style analysis highlighting where the client excelled, where they lagged, and which features held the highest perceived value, directly supporting future improvement plans and feature monetization strategies.
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