CASE STUDY

Workflow Testing for Seamless Operations

The workflow and reporting platform underwent end-to-end testing to ensure seamless performance, robust API stability, and consistent usability across devices. Testing validated both web and mobile applications under real-world conditions, helping deliver a reliable, user-friendly solution during pre-launch and production rollout.

WORKFLOW

ABOUT THE CLIENT

Driving Efficiency Through Workflow Digitization

The client is a provider of digital workflow and reporting solutions designed to streamline operations for field staff, service providers, and managers. Their platform enables the creation of custom forms, real-time reporting, and integration with existing administration and accounting systems. The solution empowers businesses to improve transparency, reduce manual errors, and enhance communication across teams.

HIGHLIGHTS

2000+

Test cases designed

50+

APIs Validation

Enhanced usability across devices and browsers
1000+ bugs identified and tracked
Improved release confidence and deployment speed

Tools we Used

PROBLEM STATEMENT

Ensuring Stability for a Dynamic Workflow Platform

The client required comprehensive validation for their web and mobile applications before market launch. Challenges included frequent API changes that risked workflow disruptions, customizable digital forms leading to varying use cases, and tight release timelines limiting regression cycles. Additionally, cross-device usability had to be verified under both online and offline conditions, with GDPR compliance as a critical requirement.

OUR SOLUTION

Agile Testing for Reliable Rollouts

Built over 2000 test cases covering workflows, edge cases, and negative flows
Validated 50+ APIs for accuracy, stability, and error handling
Simulated sync behavior under fluctuating and offline network conditions
Conducted cross-browser and multi-device testing with BrowserStack
Implemented continuous API monitoring with regression packs for every release
Collaborated daily with developers and product teams in Agile sprints

What we did?

End-to-End Validation

Reporting API Assurance

Automated Entire Process

Real-World Simulation

End-to-End Validation

We tested complete operational journeys, including check-in/out, maintenance requests, report submissions, and communication flows covering real-world scenarios to ensure seamless collaboration between managers, staff, and service providers. This comprehensive approach uncovered hidden workflow dependencies, improved overall system stability, and ensured that business-critical operations ran smoothly without disruptions during live usage.

Reporting API Assurance

We rigorously validated the APIs powering report creation, submission, and sync, ensuring accurate data transfer across web and mobile apps even under high concurrent usage. By also testing error-handling responses, we confirmed that users received meaningful feedback in case of failures. This proactive approach minimized reporting delays, strengthened reliability, and enhanced user trust in the platform.

Automated Entire Process

We implemented automation across the platform to ensure seamless performance, API stability, and usability across devices. End-to-end workflows, including check-in/out, maintenance, reports, invoicing, and communication flows, were automated. APIs and financial workflows were validated for accuracy, error handling, and integration. Real-world conditions like offline usage and network fluctuations were simulated to boost reliability and confidence.

Real-World Simulation

We tested the platform under fluctuating network conditions, device variations, and offline scenarios to validate its resilience in real-world usage and improve usability for staff in dynamic environments. By ensuring offline data was properly synced once connectivity was restored, we strengthened the platform’s dependability and boosted confidence for field teams working in unpredictable conditions.

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