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Communication: The Ultimate Software Testing Tool

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Communication is a crucial soft skill that software testers must possess in order to complete a software testing project successfully. Proactive communication is the hallmark of a proficient test team because it enables the team members to correspond effectively with one another, avoid misinterpretation of information, and report defects efficiently to improve the quality of the software under testing. The competence and commitment of a QA company are generally evident from its well-equipped team of testers and a robust communication channel between them for delivering relevant solutions.

Communication-The Ultimate Software Testing Tool

Communication Enables the Test Team to Work as a Cohesive Unit

Communication promotes a shared understanding of the objectives of the testing project among the testers working on the project. A Test Manager with good communication skills can clearly convey the roles and responsibilities of the members of the test team at different stages of the project – from test planning to product delivery. In a properly coordinated team, any issues affecting the testing process can be quickly resolved. Testers complement each other to work together as a cohesive unit and ensure the rapid delivery of a quality software product.

Communication Lets Testers Put Across Their Ideas Clearly

Interpersonal skills are extremely important for QA professionals especially in Agile and DevOps environments that focus on continuous development, continuous integration, and continuous delivery. Since it is the job of testers to examine the code thoroughly and log identified defects or errors, it is imperative for them to communicate their ideas from time to time. Adequate communication between the development and testing teams reassures the testers that their efforts are in line with the test requirements and performance needs. In addition, the sharing of ideas and suggestions can give everyone an opportunity to progress.

Communication Helps New Testers Easily Come Aboard a Testing Project

For the enhancement of the testing project, QA companies may sometimes make changes amid the testing lifecycle due to which new testers may join the project. In such an event, the past communication between the test team members can be very useful for the new entrants to the team. The transparency in team interactions allows new testers to assume prompt charge of their responsibility. Hence, communication is an excellent mechanism that helps new testers come aboard an ongoing project.

Communication Reinforces Vital Messages between Various Testing Teams

When various test teams undertake a testing project, communication is the most effective tool at the disposal of the Test Manager, to reinforce critical messages frequently. This enables the testers to focus on important guidelines and adjust to the changing requirements and changing schedules. Thus, reinforcement of critical messages fortifies the collaborative efforts and prioritizes the testing tasks. In particular, it gives the testers a clear understanding of the tasks and objectives as well as the perception of the client.

Communication Allows the Testing Company to Correspond with the Stakeholders

The best QA companies always strive to keep all the stakeholders in the software development process involved and informed when the software is under testing. Towards this end, regular communication with the stakeholders is essential for apprising them of the status of the testing project at any given point of time. Due to the fast-paced nature of the testing process, it is mandatory for the testing company to put a communication procedure in place to report the progress of the process to all stakeholders, thereby enabling them to know whether the process is yielding the expected outcomes or needs altering.

Communication Paves the Way for a Suitable Meeting Policy

A proper communication channel can facilitate a testing company to lay down a suitable meeting policy. With Agile and DevOps changing the software development scenario in recent times, a meeting policy is necessary for streamlining the process of communication between teams working from different geographical locations. As face-to-face meetings may not always be possible, top QA companies generally conduct meetings between different teams with the help of video conferencing tools like Skype and Google Hangouts.

In Conclusion:

Effective communication is the key to the successful completion of a software testing project. A systematic communication method used by a testing company unfolds a transparent and flexible approach which can augment the planning and execution of the project, encouraging the testers to perform their tasks efficiently. In addition, communication also enables the testing company to keep the stakeholders informed about how the project is advancing. Overall, communication lays the foundation for the growth of the test team, accomplishment of project objectives, and overall client satisfaction resulting from the delivery of a high-quality software product. Transparent communication is a culture we follow – connect with us to know more.


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