What is the role of a Salesforce Tester?

First, let’s demystify Salesforce. Salesforce is a Customer Relationship Management(CRM) solution on a cloud service development platform. An integrated platform that gives all your departments a single shared view of each customer. Therefore, Salesforce testing plays a crucial part in any organization that heavily relies on this platform.

Let’s explore the role of Salesforce Testers (ST).

They are Quality Engineers (QE) as opposed to Quality Analysts (QA) because they not only review codes for bugs, but also design, program, scale, and maintain complex Salesforce test frameworks. They even set up test environments from scratch, which is a critical part of the code review and release process. Testers with knowledge in Selenium web driver, HP Unified Functional Testing (UFT), Cucumber, IDE (Eclipse-based), Change Sets (Cloud Deploy), Ant migration tool, Workday, AssureClick, QTP, Jasmine, Karma, Junit, etc. play a pivotal role in Salesforce Automated Testing.

Salesforce Testers are expected to test projects that follow Agile, Waterfall, Iterative, Spiral, V-shaped, or even traditional software life cycles by reviewing codes to identify potential issues and offer implementation suggestions. An ST is expected to possess the skill, talent, and experience far superior to a developer or an analyst. They are required to know the ins and outs of such profiles, making their job exciting. As a career option, the growth prospects for an ST role are high when they add an ADM 201 certification to their resume. They can switch to a Business Analyst role in the future since they have a background in testing.

Most Salesforce Project core team consist of Business Analysts, Project Managers,QA Managers, Scrum masters, Salesforce Testers, Quality Analysts, Developers, and Administrators. In this team setup, the primary functions of an ST include testing services like functional, unit, manual, automated, load, performance, integration, deployment, security, regression, smoke, user acceptance, and CRM ad-hoc testing.

Let’s talk a little more in-depth about the roles and responsibilities of a Salesforce Tester.

1. Salesforce automation testing using Selenium or UFT testing platforms.

2. Conduct requirement analysis, develop strategies and execute test cases through
function maps (automated or manual).

3. Deploy data from sandbox to production and validate the codes as well as perform
equivalence partitioning and boundary value analysis.

4. Send product updates, identify production issues, and implement integrations to meet
customer needs.

5. Provide software development support through data flow diagrams using formal software specifications.

6. Analyze results and track issues by conducting user acceptance testing.

7. Participate in user story mapping, sprint planning, estimation, and feature walk-throughs.

8. Demonstrate expertise in Agile/Scrum frameworks for defect identification, impact
analysis, and regression testing.

9. Daily reports on progress, solutions implemented, and pending issues.

10. Stay up to date with Salesforce.com system upgrades and the constraints of CRM
applications.

In conclusion,

If you’d like to join the Codoid team as a Salesforce Tester, you will need to have not only the knowledge and experience mentioned above but also certain personal qualities. A deadline-centric and data-oriented professional with excellent interpersonal and communication skills. Keen ability to lead and work with cross-functional teams with exceptional organizational and project management skills.

Happy Testing!