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The Common QA Outsourcing Myths

The Common QA Outsourcing Myths

Businesses trying to accomplish an ongoing task in QA in a competent manner often consider the option of outsourcing software testing. A trusted outsourcing partner can ensure that testing accelerates the software development process at the end of the development cycle, and enables a business to release quality software.

Despite the apparent advantages of outsourcing in terms of fast and proficient testing of software, businesses are sometimes wary of the prospect of QA outsourcing to a partner. The circumspection about outsourcing is linked to some myths that can discourage a business from using the testing expertise of an outsourcing partner. The common outsourcing myths – and the facts debunking those myths – have been discussed below.

MYTH: Outsourcing Software Testing can lead to Loss of Intellectual PropertyFact: The presumption of businesses that outsourcing can put them at the risk of losing Intellectual Property and confidential internal information is baseless. Even current and former employees of a company can share internal knowledge of the company with others. To ensure the protection of its trade secrets, a company can sign a Non-Disclosure Agreement (NDA) or confidentiality agreement with its outsourced partner. Such an agreement obligates the compliance of the outsourced partner with the strictest security measures, similar to a confidential in-house team.

MYTH: Outsourced Party may Gain Full Control of the Software Project

Fact: Businesses needlessly fear that software testing outsourcing will give a third party complete control of their software project. A Service Level Agreement with an outsourced partner can give the company the reassurance that the testing of its software by outside testers yields the desired outcome. The company can clearly outline the priorities with the test team through regular video conference calls and assess the progress of the team.

Common QA Outsourcing Myths

In addition, placing persons from the company as part of the core team, along with the vendor partner would keep the project in control. The company would be assured that the testers from the QA partner do not implement any feature improvements without seeking prior consent.

MYTH: Outsourcing Software Testing is Not Relevant in Agile and DevOps Environments

Fact: The emergence of Agile and DevOps has closely aligned the software development and testing processes. In particular, testing shifts left has become a core component of development. Although the execution of units tests in continuous integration and continuous delivery scenarios has somewhat eliminated the individual test role, testing skills are still required for the complex tests cases.

Common QA Outsourcing Myths

The QA outsource to a third party brings proficient testers to the testing process, thereby allowing a company to incorporate automation testing, performance testing, and security testing for ‘quality’ benefits.

MYTH: Outsourcing could Reduce Productivity and Hamper CommunicationFact: Some companies wrongly perceive that testers working for an outsourced partner can reduce productivity and hinder the communication process. In fact, outsourcing can bring about increased productivity because a company can hire skilled and experienced remote testers. In terms of communication with testers working from a different geographical area, important real-time communications are possible in the present times with the help of popular teleconference tools like Zoom and Skype, instant messaging services such as Slack, which any top Software Testing Services company would be proficient at using.

MYTH: Outsourced Partner may Not Understand Business Goals and ChallengesFact: For the outsourced partner, the success of the testing project from the business’ perspective is of utmost significance. Despite being a third party, a testing company can promptly get a clear understanding of the business goals and challenges. It can also gauge the unique needs of a business and design a befitting test plan for enhancing the software under testing. The skilled testers at an outsourced partner can quickly evaluate the software and make the necessary improvements to make it a high-quality product – the very basis of what they are trained to achieve.

MYTH: Only Large Business can benefit from Outsourcing

Fact: Fact: It is commonly believed that outsourcing is a viable option only for large businesses seeking to cut costs. The fact is that the advantages of outsourcing can also be availed by small and medium businesses (SMBs) and even emerging start-ups.

Large Business can benefit from Outsourcing

The testing services provided by an outsourced partner can be customized to the business requirements at a specific point of time. In addition, with the help of an outsourced partner, a business would have access to a number of testers who are deft at performing diverse and a wide range of tests rather than assigning the testing task to one in-house tester.

In Conclusion:

The myths surrounding the outsourcing of testing to a third party can make it difficult for a business to select between outsourcing and in-house testing. However, it is imperative for businesses to realize that the myths can be major deterrents towards their goals and they would miss benefitting from the outsourcing option. QA outsourcing can result in minimized management efforts, reduced infrastructure costs, fewer collaboration issues between in-house teams, improved integration cycle, and efficient time-to-market – connect with us for these and more benefits.

Building a Quality QA Test Team

Building a Quality QA Test Team

A quality QA test team is a crucial component for an organization aiming at a successful software testing project. Before starting the testing process, an organization should carefully consider the skills of the people responsible for performing the tests.

Building a high-performing QA test team can be an overwhelming task for a project manager because it involves the judicious selection of testers with proficient testing skills. Some basic guidelines have been listed below to help managers succeed in building a quality QA test team– not an exhaustive list.

Building a Quality QA Test Team

Focus on the Objectives of the QA program

The fundamental aspect that a QA company needs to consider while building a good testing team is laser focus on the key goals of the QA program of the organization. The QA Manager must analyze the limitations in the existing testing strategy and uncover the problem areas. Based on the analysis of the current testing strategy, the manager would be better equipped to build a dynamic test team that has a clear vision and works in accordance with the management guidelines.

Learn about the Product and Development Process of the Organization

With the aim of forming a robust and productive QA test team, the manager should first have complete knowledge about the organization’s product and its development process. It would be imperative for the manager to delve into the techniques and tools used by software development and testing teams, the level of communication between the teams, and the gaps in the current testing process. In addition, the manager must also investigate whether the organization has a defect tracking mechanism in place and whether QA is aligned with the business.

Recruit Testers Prudently

After an insight into the business goals, product, and development process, the manager should recruit testers wisely. The individual roles of testers should be meticulously outlined in order to gauge the technical capabilities of the new testers against the specific positions within the testing team.

Hire Software Testers

While ensuring that the testers have the skills required for a project, the manager must also evaluate the interpersonal traits of the testers and their expertise in agile testing tools.

Assign Roles to Testers according to Their Skills

QA companies can build a well-balanced testing team if they assign roles to testers in accordance with their skills. Ideally, a good QA test team should have veteran testers as well as fresh/new testers who are abreast with latest testing methods and approaches. The manager should carefully assess the individual capabilities of testers and appoint a team leader. Besides the official leader, the team should also have an unofficial subordinate team leader and other team members who may be experts at scripting, documentation, reporting of bugs, or use of different tools.

Clarify the Daily Tasks of Testers

A meticulous practice that is generally followed by the best QA companies is that all the members of the testing team are fully aware of their daily responsibilities when they work on a particular project. The manager would need to explain the daily tasks to the testers and discuss their respective roles in the test team before proceeding with the project. Hence, the testers know from the start what the management expects from them, and would make every attempt deliver the desired outcomes.

Lead from the Front

It is extremely crucial for a quality QA test team to have a capable and supportive manager who can lead the team from the front. A good leader should inform the team about the expectations from the testing process, and repose trust in the team members when they take individual decisions linked to the execution of their tasks. The manager should assist the testers in working as a consistent and cohesive unit that believes in collaboration and empowerment for the overall success of the testing effort.

Encourage Testers to Work Smarter

Top QA companies persuade their testers to work smarter in order to surpass their KPIs and previous goals. It is the responsibility of the manager to help the testing team evolve and deliver excellent performance metrics. The manager must conduct meetings with the team members to gain regular feedback on the testing process and address the problems with targeted solutions. A properly structured QA test team can enable an organization to utilize its testing budget appropriately and improve the quality of its product.

In Conclusion:

Managers can build a quality QA test team by selecting the right mix of testers with experience and expertise required for carrying out a testing project. In a successful QA team, all the members contribute productively to the testing process in a united and cooperative manner, showing trust in and respect for one another. A top-notch QA test team comprises a competent manager and powerhouse testers committed to excellence and to the success of the testing project. This is what our team encompasses – connect with us to work with the best.

Enhancing QA for your Company

Enhancing QA for your Company

All businesses today rely on software – it is the face of the company and clients / customers use it to connect and interact with your company. Top quality software will ensure that your customers have an engaging and gratifying experience, thereby generating more revenue for your business.

While most companies still view software quality as a luxury, and give it lesser priority than other projects, they actually suffer consequences of poor software and lack of quality assurance. Their very business could be at stake, they expose themselves to risks, and actually end up enduring higher costs to fix errors and bugs.

Enhancing QA for your Company

The good news is that partnering with a top class software testing company is the solution for enhancing QA for your company, at a low cost and with immense benefits. Such a company would specialize in software testing services and would be able to meet the expectations of your business in terms of better communication, quicker response times, and complete satisfaction with the product both by the business and the customers. Passable software quality will never be good enough for your business or your customers – make an intelligent choice today from the many software testing companies in the market today. Choose a software testing company that will offer you top class service, technology, solutions, and round the clock support.

Why Investing in QA is Critical to Business

One of the most important steps for enhancing QA for the software and applications in your company is incorporating quality testing in the development stage in order to ensure a usable product even in the first release. Today customers do not wait – instant gratification is important and if a product does not meet their standards, they would be unlikely to use it again. QA is a fundamental requirement today – combining real time user testing with project and configuration management by a value added partner: the software testing services experts. These experts will know exactly where and how to integrate QA, thereby preventing any loss of revenue and reputation resulting from unhappy customers.

The main aim of quality assurance is to ensure that user requirements have been identified and been integrated with the business goals and prerequisites. It goes beyond simply offering a product or functioning platform – QA takes both the needs of users and the strategic goals of the business into consideration to ensure a validated and defect free product, consistently.

Enhancing QA for your Company

Steps to Enhance QA

When you choose the right Outsourced Software Testing Services Company to partner with you, there will be a structured process to ensure that QA becomes and remains part of your business.

The QA testing company would have an in-depth understanding of your core business and its processes, and the goals that the application is expected to meet. Being able to quickly and effortlessly identify and resolve minute yet critical defects in the existing systems is one of the main roles of QA and a company offering software testing services.

When looking at enhancing QA, it is absolutely critical to do so from the perspective of the end user. If the end customer is happy and able to find value in a product / application, only then will the product be successful and gain the desired benefits for the company.

Optimal coverage with the least possible risks will ensure is necessary from the business perspective and keeping this in mind will ensure that QA enhancement is conducted in accordance. In addition, an expert team will ensure that they track business program metrics and not limit themselves to testing only program metrics. This systematic and experienced approach will help to quantify the amount of value the business will gain from the QA enhancing initiative. Such experts would also regularly define the areas that require improvement not only before beginning the QA enhancement process, but also during the process, and would set smart goals as they go along. With such support, a holistic approach , continuous improvement, and a keen eye on every aspect of the QA enhancing process, it would be easy to ramp up the revenues for the business.

In Conclusion:

One of the main portions of any business aspect is gaining customer feedback, and QA falls in the purview as well. Getting customer feedback will let your business know how customers perceive your products, what improvements are required, and will also give your business an idea of which customers are engaged and which are disloyal.

It would save your business valuable resources to focus on the engaged customers by serving them well, and they in turn would spread a positive word of mouth, getting you more customers and business. This portion of customer feedback is a critical portion of the enhancement of the QA process. Connect with us, the experts, to gain a clear understanding of the amount of quality improvement required, which internal team members would be able to work on the project, and to get a software testing services partner that understand every aspect of your business and the subtleties of the software quality assurance process.

Ramp up the Existing QA Operations

Ramp up the Existing QA Operations

While Quality Assurance is about improving and maintaining the quality of software, it also contributes to the smooth running of business operations. With top quality QA, you will see your business becoming a trusted partner, a symbol of integrity, and people will be happy to recommend your products to a wider audience. A professional and expert QA services company will work smart, and go beyond the ‘typical QA practices’- will test your product early and regularly, and will help your business become a leading software producing leader. Here are some ways to ramp up the existing QA operations through a competitive QA company.

Detect bugs early and consistently – the more bugs / defects detected and removed, the better would be the quality of the software, and proactive and experienced QA testing companies know exactly where and what to look for to ensure a smooth error free software.

QA Operations

Working as a team to produce and develop a structured QA process is the surest way to finding the root cause of software problems, and reporting them to the development team. The aim should be continuous improvement in the automation process, and gaining in-depth knowledge of each part, and truly appreciating the added value of the role as a QA tester. Following a structured and robust approach to QA, is a confirmed method to improving existing QA operations, and a qualified QA company will follow such an approach in all they do.

Ensure that easy to access and understand QA process and testing documentation is in place. This makes understanding the building of a product, the flow of data and the cohesive parts a lot easier – as opposed to relying only on testing. Testers must make notes while testing, note down the bugs discovered, the various scenarios and ways that the system interacts, and the processes used to ensure a seamless product.

An understanding and knowledge of past problems and risks is essential as they provide insights into potential areas of snags, and let testers focus on the more vulnerable functionalities that could perhaps break the application each time a change occurs. Top class QA testing companies will be equipped with the tools and methodologies to analyze defects from the past, and predict possible issue patterns, thus enabling them to automate better in those particular problem areas.

An expert QA company will not just find and fix issues, but they would assign urgency to the defects with the objective to understand whether they could have done something better / different. Such professionals will try to reach the root cause and make an in-depth analysis as to what was done or omitted due to which the problem occurred.

QA Operations

When in the process of ramping up QA operations, it makes sense to look beyond just the reported issue. It would be about doing more than just testing functionality and looking at all the interactions that the application could have / or problems that could potentially arise. The experts will be able to form such ‘associations’ in order to deliver top quality, over and above what their client would have requested or conceived. The forte of expert QA testers is their ability to sustain an agile mindset and hold proactive and intelligent discussions with product developers and owners to prevent unnoticed and potentially serious errors.

QA operations and reporting can sometimes be viewed in a negative vein, simply because it the job of a QA tester to provide critical feedback about a product. However, the aim should be to provide feedback with the objective of improvement, attaining superior quality, and ensuring that the same mistakes are not repeated – smooth feedback to developers and project owners.

We know that coding and manual testing are highly frustrating, tedious, and time-consuming tasks. Automation therefore, is the best way to go for QA testing especially since some QA tests run repeatedly through the SDLC. Being able to automate these repetitive tests and tasks, ensures that the testing team is able to optimize efficiency, look at other tasks, and think of creative ways to improve quality. Automated tests are easily scheduled ensuring that human intervention is not required beyond a point and the tests would run as per the time allotted. Better quality, lower costs, less time, and an increase in productivity are the main achievements of automation, and a top QA testing companywould offer all this and more.

In Conclusion:

Breaking an application or finding bugs are not the sole jobs of QA testers. Ramping up existing QA operations is about striving for consistent improvement, making sustained efforts to ensure seamless software and applications, and providing a robust strategy and documentation for the best results. A structured and positive approach to ramping QA operations will ensure that you gain more from the process than was thought possible. Connect with us to get more – each time for every project.

The Progression of Software Quality Assurance

The Progression of Software Quality Assurance

Progression without change is impossible, meaning that both these are interlinked and inevitable. Both change and progression are signs of growth and lead to its sustainability. From this perspective, the understanding and acuity of Quality Assurance has grown and progressed, and this is attributed largely to new methodologies such as Agile.

Bug Report

For a long time, Waterfall – a structured and rigid methodology for development, was in use and depending on the need it was viewed as a ‘necessary grudge’ or indispensable to the QA project. However, with the dawn of Agile, a methodology loved for its flexibility and ‘agility’, QA has undertaken an altogether new perspective, and QA companies today are quickly adapting.

It is Essential for Software Development and Testing to Consistently EvolveThe simple answer is that neither can be successful in isolation and hence both need to move together. In today’s scenario, companies are competing with and managing many diverse issues, regulations, competitors, and need to constantly ensure that their businesses comply with all the protocols for software and systems. In addition, they must also strictly adhere to the policies for the adoption of software quality assurance, and this unfortunately requires extreme and consistent efforts, time and resources. The good news however, is that as part of the progression of software quality assurance, businesses can make an informed decision and choose the best outsourced QA services company in the market, and rid themselves of the stress that non-compliance can bring.

Working with an expert software quality assurance partner / QA company, your business will be equipped with monitoring the various engineering processes of your consumer facing products and applications. With heightened customer expectations and the influx of new technologies, the progression of software quality assurance is a given, and it needs to consistently evolve in order to remain inclusive and agile. There are several factors that have contributed to the constant growth and progression of Software Testing and QA.

Nevertheless, there are quite a few factors that can be credited for the constant growth and progress of QA and Software Testing as a function and process. They can further reinforce the significance of Software Quality Assurance across diverse industries as well.

To start with investing in QA and software testing is no longer a nice to have option – they are necessary to insure the sustainability and profitability of a business and to maintain the robustness of their software. This therefore means that companies need to invest in this realm that includes test cases, automation frameworks, and ongoing testing. The trend is encouraging since companies are increasingly placing value on software quality assurance since even a minute defect in the software could result in some serious losses for a company. In the case of Waterfall, testing and QA remained sidelined during the process of development, and only happened when it was absolutely essential to test the product. Incomplete details and requirements made the work of QA testers tough, since it was there job to ‘guess’ what was expected of the product. In addition, they had little or no access to the stakeholders in the business, and QA was expected to simply make a cursory view of the product before it was ‘released’ to the market. This obviously led to dissention and lack of cohesion between the teams and an environment that bred low morale.

When ‘Agile’ technologies came about, there was a noticeable and vibrant environment in the overall domain of quality, which also included the role of QA testers. The most impressive aspect of ‘Agile’ is that it is follows a holistic perspective, and is inclusive in nature, allowing everyone in the project to have an equal ‘say’ in the evolution and progress of the project. Agile is balanced in its approach – both quality and speed are given equal weightage, with QA playing a critical role to assess requirements and determine goals within a specified time period, along with other people who may be part of the project.

The challenge businesses would face is putting together quickly such a cohesive and well-functioning team. It takes time to break molds, and long held perceptions of the roles and requirements for such projects. As part of the progression and evolved mind-set, it would make sense to enlist the services of a professional team, dedicated to this realm and more, in order to ensure that software QA receives the importance and focus it deserves.

Effects of the Progression of Software QA

While timeline adherence is critical, the quality of software can never be compromised just to maintain ‘go to market’ schedules. As software QA has progressed, it has become acceptable to fix issues in the code during the process of development, and also there would be leeway to make improvements that would take the software to a level that would enhance user experience.

This would mean that the software would not only be bug free, but also intuitive and extremely user-friendly. With consistent QA, a company and the software would be able to live up to the expectations of the users – expectations that any modifications can be deployed without any issues in the functionality or their experience of the software.

Bug Report

In Conclusion

Before the progression and evolution of software QA, the understanding of software quality was simply the functioning of the software as per the requirements. With the move from Waterfall to Agile however, the efficiency of the SDLC has improved and software testing has become speedier and more efficient. Users therefore now can expect a seamless experience, and testers can test more often and faster, ensuring that any poor user experiences are instantly rectified, leading to the overall enhancement of the quality of the software. Connect with us to gain the advantage of a highly progressive and evolved software quality assurance team.

Best Practices to Lead as a Test Manager

Best Practices to Lead as a Test Manager

The role of a Test Manager is of great significance in an organization, especially one that is focused on software testing company. The position comes with the responsibility of leading a team of testers towards achieving the set targets of quality standards put in place by the QA Company against the backdrop of established procedures.

Test Manager

Although different organizations may assign different responsibilities to its QA Manager, the main duty of a Test Manager is to work as an effective leader of a team and run the QA services efficiently. Some of the best practices to lead as a QA Manager can be listed as follows:

To Lead from the Front

QA testing companies expect their QA Manager to follow the practice of leading from the front. To do so, he/she should have exceptional expertise as a software tester, and also possess other essential leadership qualities which can give him/her the confidence to lead a team of testers. These qualities include technical (IT) skills as well as managerial, interpersonal and problem-solving skills, along with good numerical ability, and an understanding of statistics.

To Encourage the Team to Strive for Excellence

The QA Manager should encourage team members to strive for excellence in the real-world application of their skills, and aim for technical and professional growth. Hence, the QA Manager should follow the pertinent practice of pushing the team towards skill upgrades from time to time, so that the team retains its creative edge while undertaking different projects. A creative team that is motivated to outperform itself at every possible opportunity can be a valuable asset for the organization.

To Provide Relevant Information to the Team

In accordance with the requirements of a specific project, it is imperative for a QA Manager to adopt the practice of providing all the relevant information to his/her team. If there are issues while the team is working on a project, the QA Manager should identify all the possible solutions which can enable the team to track the root cause of the issues. In addition, the QA Manager should not merely be a process enforcer, but should also learn to offer his/her validation and analysis services to the team as and when required. Reputed QA companies attach a lot of importance to ensuring that relevant information reaches each person working on a project.

To Delegate Responsibility for Better Efficiency

Delegation of responsibility by the QA Manager to the testers can uplift their confidence and stimulate them to perform their tasks more efficiently. Such a practice implies that the QA Manager is not micromanaging the testers, but, instead, trusts their ability to take some important decisions on their own. With a part of the responsibility delegated to the testers, the QA Manager can identify and resolve bigger issues such as inefficiencies or resource waste, or gaps in transfer of knowledge between customer support and QA teams.

To Have a Project-based Mind-set

It is pertinent for the leader of a QA team to have a project-based outlook, rather than a role-based mind-set. This approach allows the team to come together more creatively since it provides the required leeway to the team to handle minor issues in the absence of the leader. In such a scenario, the QA Manager does not oversee all minute details as a director, but acts more as a mentor guiding the team towards the accomplishment of assigned tasks.

To Establish Quality Metrics

The QA Manager should adopt the practice of assisting the development teams in defining and establishing quality metrics with the aim of effectively evaluating the quality of deliveries. An established quality metrics can check the underperformance of the testers, steer them towards the correct use of testing methodologies, and improve the code quality significantly. This would be the result of fewer regression defects caused by insufficient code coverage in automated tests.

To Keep Overall System Quality in Mind

The practice of reflecting on overall system quality is important for the QA Manager, especially from the perspective of the organization as a whole. The QA Manager acts as a link between development testers, QA architects, and development teams when issues are detected at the system level, by receiving inputs from the different teams. Therefore, due consideration to overall system quality can enable the QA Manager to evaluate all cross-system activities diligently, identify and resolve bottlenecks.

In Conclusion:

If a QA Manager is mindful of the best qualities to lead, he/she can establish a ‘team vision’ by identifying the strengths of the team members, and provide some level of autonomy to the members to allow them to take responsible decisions. By following these practices, a QA Manager can successfully create a positive and stimulating environment for his/her team, implement the testing process efficiently, and achieve product and organization goals. This is in turn would reflect the professionalism, expertise, and knowledge of the company represented. Connect with us to work with such top quality experts.